At Ruftallc.com, we strive to provide our customers with high-quality products and a seamless shopping experience. If you’re not completely satisfied with your purchase, we offer a clear and fair return and refund policy to ensure your confidence and satisfaction.

Returns

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Eligibility: To be eligible for a return, items must be:
    • Unused and in the same condition that you received them.
    • In their original packaging, including all accessories, tags, and documentation.
  • Non-Returnable Items: The following items are exempt from returns:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
  • Late or Missing Refunds: If you haven’t received a refund after the processing time:
    • Check your bank account again.
    • Contact your credit card company or bank, as there may be processing delays.
    • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

  • Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and send your item to: [Insert Address].
  • Exchange Process: To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Return Shipping

  • Customer Responsibility: Customers are responsible for paying for their own shipping costs for returning items, unless the return is due to a defective or incorrect item.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

Partial Refunds

  • Conditions: Partial refunds may be granted (if applicable) for:
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
    • Any item returned more than 30 days after delivery.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

  • Email: info@unoecominc.com
  • Phone: +15103702239